Your stash of Southwest Rapid Rewards points won’t get you quite as far in the New Year. But travelers still have a few days to use up those points before […]
DOT Hands Southwest Record $140 Million Fine Over Holiday Meltdown
The U.S. Department of Transportation has fined Southwest Airlines a record $140 million for its historic meltdown last winter that left more than 2 million passengers stranded over the holidays, […]
New: Book Southwest Flights in the Chase Travel Portal
You won’t find Southwest Airlines fares on Google Flights, Expedia, or any third-party site where you can book flights .. and that’s by design: The airline wants you coming straight […]
Earning & Using the Southwest Companion Pass
From their resistance to basic economy to their longtime rejection of change and cancelation fees, Southwest Airlines just does things differently than the competition – and that’s a good thing. Case […]
Southwest Will Make it Easier to Earn Status, Introduce Cash + Points Booking
From the two free checked bags you get with each ticket to the first-come, first-served boarding process, Southwest Airlines just does things differently. So go figure that when other carriers […]
Soon on Southwest: Free Same-Day Standby Changes for All
All Southwest Airlines flyers will soon be able to fly standby on an earlier (or later) flight for free, even on the airline’s cheapest “Wanna Get Away” tickets. The airline […]
The Best Deals We’ve Found to Use Your Southwest Rapid Rewards Points
Only got a few thousand Southwest Rapid Rewards points to your name? No problem: There’s probably still a cheap flight you can book. Southwest uses dynamic award pricing, which means […]
‘We Messed Up’ Southwest Admits to U.S. Senate Committee
More than a month after its historic holiday meltdown, a top Southwest executive faced a U.S. Senate committee on Thursday to issue the airline’s clearest apology yet – and explained […]
Financial Fallout from Southwest’s Holiday Meltdown Spills into 2023
It’s been over a month since Southwest Airlines’ historic meltdown that saw the airline cancel over 16,700 flights, affecting millions of passengers’ holiday travel plans, and the financial fallout from […]
Southwest Starts Issuing Refunds, Reimbursement as Pressure Mounts
Two weeks after its historic meltdown and with the Department of Transportation ratcheting up pressure, Southwest says it is processing refunds and reimbursements from the 1 million-plus Americans whose flights […]
Southwest May Take Up to $825 Million Financial Hit From Historic Meltdown
Southwest’s mass cancellations last week cost millions of Americans their holiday travel plans. Now we know what that meltdown will cost Southwest itself. The airline estimates those failures will result […]
U.S. Senate Plans Hearings to Hold Southwest Accountable for Meltdown
A top U.S. lawmaker is taking the first step to hold Southwest Airlines accountable for its historic meltdown last week, calling for hearings after the airline canceled more than 12,000 […]